Returns
Return Policies
Restocking Fees
A restocking fee of 20% applies for returns from commercial locations, while a 30% fee applies for residential returns. This fee is deducted from your return credit.
Return Eligibility
Most items can be returned within 30 days if unused and in original packaging. Returns are not accepted for consumables, customized products, or certain special-order items. Customers are responsible for return shipping costs.
Need Help with a Return?
We’re here to make the return process as smooth as possible. If you have any questions or need assistance, our Customer Success team is ready to help! Please reach out to us, and we’ll ensure your concerns are addressed quickly and efficiently.
Contact Us:
- Phone: (855) 632-3373
- Email: customer.success@pfsbrands.com
- Hours: Monday-Friday (8am-5pm)
Your satisfaction is our priority at PFSbrands. Let us know how we can assist you!